All sections

Getting started

  1. How DefAct is put together
  2. Quick start for a service company
  3. Installing the app and signing in

Technician

  1. The app — main screen and tabs
  2. Jobs from the manager
  3. How to fill in a document
  4. Defect report
  5. Estimate and prices
  6. Equipment inspection act
  7. Work order and completion act
  8. Photos and signatures
  9. PDF and sending to the customer
  10. Document history
  11. Sync and working offline
  12. Directories — customers, equipment, work and parts
  13. Settings, tutorial and support

Manager and dispatcher

  1. The service company cabinet
  2. Requests from customers
  3. Dispatch — jobs for mechanics
  4. Internal review and work control
  5. Customers and customer access
  6. Team, roles and devices
  7. Company and details
  8. Subscription and payment
  9. Directories in Excel — company data
  10. 1C integration
  11. Profile, password and deleting an account

Customer

  1. The customer portal — signing in and getting started
  2. Approving the contractor's documents
  3. Repair requests to contractors
  4. Equipment analytics
  5. Employees, contractors and the customer's details

Solo technician

  1. Solo technician — working alone

Questions and problems

  1. Common questions

How to fill in a document

Any document is made of sections. Fill them in any order, everything is saved automatically; the bar and the section colour show what is left.

Create a document

On the main screen press Create document and choose the type:

  • Defect report — this is usually where a repair starts;
  • Equipment inspection act;
  • Work order;
  • Completion act.
Choosing the document type
Choosing the document type

A document for a manager's job is created from the job itself — Jobs from the manager.

Create based on

Documents follow the repair chain: inspection act → defect report → work order → completion act. The next document is conveniently started from the previous one: on the draft check screen press Create based on: … — for example "Create based on: Work order" in the defect report. The customer, the equipment and the customer's responsible person carry over; the rest is filled in again.

Sections

The document opens as a list of sections. Each has a state:

State What it means
Not filled There is nothing in the section yet
Partly Started, but not all required fields are there
Filled The section is ready
Needs attention Something to fix — open the section
Defect report: the list of sections and their state
Defect report: the list of sections and their state

The bar at the top shows how much is filled. The Next button inside a section leads to the following one, but you can fill them in any order. Everything is saved automatically — when moving between sections and when closing the app.

The customer, the equipment, work types and parts are picked from directories. No matching entry — Create in directory straight from the section, and next time it will be in the list.

Sections by document type

Document Sections
Defect report Customer, Basis for defect detection, Object of repair, Condition before defect detection, Defects, Conclusion, Estimate, Signatures
Equipment inspection act Customer, Basis for inspection, Inspection location, Equipment, Inspection stages, Conclusion, Signatures
Work order and completion act Basic details, Equipment / object of work, Information from the customer, Operations, Cost of work, Materials, Work periods, Photos, Note, Signatures

More about each on the pages Defect report, Inspection act, Work order and completion act.

Check and save

When the sections are filled, press Check and save. The draft check opens: if a required section is empty, the app says which one and offers to go there. If a recommended one is missing — signatures, for example — you can Continue without signatures.

Next comes the PDF and sending to the customer: PDF and sending to the customer.

Delete a document

On the draft check screen — Delete draft; the app asks again. Delete only what you definitely do not need: a document that has already gone to the customer is better fixed and sent again.