Work order software for equipment repair
DefAct runs a work order from the request to the act: the mechanic fills the work and parts on site, prices come from the directories, the customer approves the amount by link, and at the end the order turns into a completion act.
- Work in labour hours with a rate, parts with article numbers, other costs — the total calculates itself.
- Prices from estimates go into the work and parts directories and are suggested as you type.
- A customer request becomes a work order, and the work order becomes a completion act.
- Works offline on the phone, and is finished and printed on Windows.
«Master» — 499 ₽ per month for one user. For companies — from 9 900 ₽ per year for 5 employees up to 99 900 ₽ for 100. The first 30 days are free, no card.
How it looks
App screens on a demo company; the data is fictional.
What it does
Only what the app does today.
Work and labour hours
Operation, reason, labour hours and rate — the amount for each line and for each section.
Parts from the directory
Article number and name are suggested as you type, the price is the latest from your estimates.
Price lists and directories
Work and parts directories are uploaded from Excel and grow themselves from filled-in estimates.
Customer requests
The customer describes the repair in their portal, you answer with price and date, and an accepted request becomes a work order.
Mechanics' time
Dates, start and finish of the work on the order — you can see who worked how long.
The act follows the order
At the end of the repair the completion act is built from the work order, with no re-typing.
How it differs from what you already have
We compare approaches, not other products; accurate as of October 2026.
| DefAct | Paper | Excel or Word | Messenger | General-purpose CRM | |
|---|---|---|---|---|---|
| Fill in on site offline | Yes, on the phone | Yes | On a laptop | Leaves once there is a connection | Usually needs a connection |
| Photos inside the document | For every defect | No, kept separately | Paste by hand | Separate from the text | As an attachment |
| Signature on site | On the phone screen | Yes, with a pen | After printing | No | Depends on the system |
| One numbering across the company | The server issues the number | A paper register | By hand | No | Yes |
| Customer approval | By link, answer in the system | Drive over or scan | By email | By message | If the customer has a portal |
| Ready PDF | One button | A scan | Save as PDF | No | Through print templates |
| How long to set up | Installs in an evening | None needed | Your own template | None needed | Implementation and setup |
Questions and answers
How is the cost of work calculated?
For each operation — labour hours multiplied by the rate, plus parts (quantity times price) and other costs. The total and the section sums calculate themselves.
Where do part prices come from?
From your directories — upload them from Excel, and prices from the estimates you build PDFs from land there automatically as the latest price.
Can we work from a computer?
Yes, there is a Windows version — convenient for finishing the order and printing it. On site the Android phone is what people use.
See also
- Work order: free blank and sample — if you only need the file.
- Road construction equipment — excavators, rollers and pavers — intake and return of equipment without arguments.
- Home appliances and electronics — service centres and field technicians — intake, warranty, customer signature.
- Defect report software
- Special equipment service software
- Field service software
- Full pricing — what is included, how to pay, what happens after 30 days.
Try it on your own documents
Sign up by email, 30 days free with full functionality, no card needed. The app runs on Android and Windows.