Home appliances and electronics
Intake with photos and the customer's signature — right where the appliance stands
In service nobody argues about the amount, they argue about condition: whether the crack on the case was there before the repair, and what exactly was brought in. DefAct records the intake with photos and the customer's signature — both on a visit and at the counter — and issues a clear completion act on handover.
How it works today
If at least one point is about you, there is more to read.
The scratch looked different
A conversation without photos always ends with the service giving in. A photo at intake with the date and the customer's signature closes it.
Warranty needs evidence
The manufacturer wants the serial number and a photo of the defect. Collecting that across messengers means losing the job.
A stream of small orders on paper
Receipts get lost, handwriting is unreadable, and a customer's history is reconstructed only from the technician's memory.
A field technician with no signal in a basement or a warehouse
The document is filled on the spot and goes to the server when the phone gets coverage again.
What changes with DefAct
Only what the system does today — no promises about the future.
Intake with the customer's signature
Condition, completeness and defect — with photos and a signature on the screen.
Serial number and model as a photo
A photo of the nameplate instead of a number copied by hand with a typo.
Work order with parts and price
Parts and labour from the price list, the total at once, not after a calculation.
Completion act at handover
The customer signs on collection, and a copy goes to them.
Requests from corporate customers
An organisation leaves a request for repair or a visit and follows the work in the portal.
Document verification by QR code
The customer or accounting verifies the act on the site.
Equipment and objects
You keep the equipment directory: models, serial numbers, hours.
Which documents you get
Four document types — in your working terms.
- Inspection actIntake: completeness, external condition, the reported fault.
- Defect reportWhat diagnostics found and what the repair needs.
- Work orderAgreed work and parts with prices from the price list.
- Completion actWhat was done, the warranty on the work, the customer's signature at handover.
How it works
Four steps from the site to an approved document.
Fill in on site
The technician enters defects and data where the job is. No connection needed.
Photos and signatures
Camera shots and signatures of the responsible people — in the same document.
Connection appears
The system assigns the number and builds the PDF. The server issues the number, so it is the same across the company.
The customer approves
Opens the document by link, approves it or sends it back with a remark.
Other industries
Forestry
Harvesters, forwarders and log trucks — defect reports at the cutting area with no signal.
MoreRoad construction equipment
Excavators, rollers and pavers — intake and return of equipment without arguments.
MoreMining
Mine haul trucks, drill rigs, crushers and conveyors — scheduled inspections.
MoreAgricultural machinery
Tractors, combines and sprayers — defect reports in the field and at the machine yard.
MoreTrucks and fleets
Trucks, tractors units and buses — intake for repair with mileage and history by plate number.
MoreTry it on your own equipment
30 days free with full functionality. Add a couple of machines from your fleet and make the first act — that is enough to see whether it fits.