The paperwork of a repair should take minutes, not an evening
DefAct is made for service and repair companies: people who drive out to the machine, strip the unit, replace the part — and then spend half an evening putting it on paper. We take that second half off your hands.
Where it came from
The system grew out of work, not out of an idea. Defect acts scribbled on a knee at the cutting area, photos lost in messengers, document numbers two technicians issued identically, and a customer who "never received anything" — all of that was our own pain first.
We test every feature on real jobs in a service centre, not on invented examples: if it is awkward to use in a cab or in freezing cold, it gets redone. Who tests it — on the partners page.
What we do not believe in
A system that needs a connection where there is none. A six-month "implementation" with consultants. A price on request. And that a person with a wrench has to adapt to software — the software should adapt.
That is why DefAct works offline, installs in an evening, shows the price on the pricing page, and puts the roadmap open for a vote to the people who use it.
How we work
Six rules that decide what goes into the product.
Field first, office second
If a feature does not work offline, it is not ready. The connection appears later, and the system sends everything itself.
The document is the result
Not a report for the sake of a report: the act closes the repair, proves the warranty and becomes the basis for payment.
Your data is yours
Our own server in Russia, role-based access, backups with restore drills. Details in Documents and security.
The price is known up front
Plans are published, the offer is public, the invoice is issued from your cabinet. No "leave a request and we will calculate".
Users decide the roadmap
What comes next is decided by a vote on the plans page, not by an internal idea of beauty.
No tracking
No analytics or ad networks on the site, and cookies are technical only — to keep you signed in and remember your choice.
Who is behind it
A small team that uses what it builds.
Development
We write the system and run the server. The person who builds the product reads the mail — so answers are to the point. Contacts and details.
Tested in the field
A service centre that repairs equipment and fills acts in DefAct every day. About the partner.
Users
Companies that send remarks and requests. Some of them are already features — the list is in news and plans.
See whether it fits you
30 days free with full functionality. If it does not fit, your data stays with you: in free mode the documents are not going anywhere.