DefAct
RU Download Sign in Sign up

Articles on repair documents

How to draw up a defect report and a work order, price work in labour hours and agree a repair with the customer — short and to the point, with blanks and a calculator.

  1. Taking equipment into repair — what to check and how to document it

    Most arguments between a service and a customer do not start with the repair price but with the question "what condition was the machine in when you took it". The answer is written in the first ten minutes — at intake.

  2. Defect detection — what it is, who does it and what it ends with

    Defect detection answers "what exactly is broken and what is needed to fix it". Without it you cannot honestly price a repair, order parts or agree a deadline with the customer.

  3. A work order for equipment repair: what it must contain

    A work order is an agreement about a repair on one page: which machine, what is wrong with it, which work and parts are needed and how much it all costs. A good order removes most arguments before the mechanic has picked up a wrench.

  4. How to agree a repair with the customer without arguments

    Disputes about repairs are almost never about the equipment — they are about not having agreed with the customer in time. If you agree at three points and leave a trace each time, there is nothing left to argue about.

  5. The labour hour in equipment repair: what it is and how to price work

    A labour hour is a way to agree the price of work in advance instead of by the time actually spent. Let us look at where standards come from, how to calculate your rate, and why a mechanic's real hours are usually not written into the order.

  6. How to draw up a defect report for equipment repair

    A defect report answers one question: what exactly is broken and what is needed to fix it. The cost is calculated from it, parts are ordered by it, and it is cited in a dispute. Let us look at how to draw one up so that no questions remain.

  7. Defect detection of heavy equipment: a checklist by unit

    Good defect detection is a routine: the same units in the same order, each one with a record even if it is sound. Below is a checklist to build on and extend for your own equipment.

  8. Inspection act when equipment goes out on rent and comes back

    Most rental disputes are about the condition the machine was handed over in and the condition it came back in. The one who wins has two inspection acts with photographs and both signatures.