For service and repair companies

The act is ready on site.
The customer sees it today, not next week.

A technician fills the act right where the job is — offline, with photos and signatures. Once there is a connection, the system assigns the number, builds the PDF and sends it to the customer for approval.

Sign up by email — a temporary password arrives by letter

Are you a customer and someone sent you documents to approve? Customer sign-in →

DefAct app screen: choosing the document type — defect report, inspection act, work order, completion act
Approved
by the customer

Open the full sample document →

What the system does

From the act in the field to customer approval — one working loop.

On site

A technician with a phone — in the workshop, on the pad, in the field.

  • Four document types

    Defect report, inspection act, work order, completion act. Photos and signatures inside the document.

  • Works offline

    In the workshop, on the pad, in the field. Data reaches every company device once there is a connection.

  • Cable exchange

    Transfer between a phone and a laptop directly, no internet — for places with no connection at all.

  • Phone, tablet, computer

    Android for work on site, Windows to finish and print.

In the office

The manager and the dispatcher — jobs and people.

  • Dispatch

    The manager assigns a job to a technician — what to do, on which machine and by when. The technician starts it and the document opens already filled in.

  • Company roles

    Admin, controller, technician. Each sees their own; the customer only views and approves.

At the customer

The chief mechanic approves and orders repairs without phone calls.

  • Customer approval

    The customer opens the document by link and approves it — or sends it back with a remark.

  • Customer requests

    A customer describes a repair or a field service call in their portal and attaches photos. Contractors answer with price and date; an accepted request becomes a work order.

How it works

Four steps from the site to an approved document.

1

Fill in on site

The technician enters defects and data where the job is. No connection needed.

2

Photos and signatures

Camera shots and signatures of the responsible people — in the same document.

3

Connection appears

The system assigns the number and builds the PDF. The server issues the number, so it is the same across the company.

4

The customer approves

Opens the document by link, approves it or sends it back with a remark.

The document is built by blocks: customer, object, defects, conclusion
The document by blocks — you can see what is left to fill
A list of defects with category, severity and photos
Defects with category, severity and photos
The customer's signature with a finger on the phone screen
Signature with a finger on the screen
A ready PDF and sending the document to the customer for approval
PDF is ready — send it for approval

Free, no sign-up

If you do not need the app yet — forms, a calculator and answers to common questions.

Data under control

Documents and photos of customers are what people trust reluctantly. Here is what we do about it.

Our own server in Russia

Not a rented cloud. The connection is HTTPS.

Backups that are tested

Backups are encrypted and stored off the server, and restored from scratch once a week — so we know they work.

Everyone sees only their own

Access is role-based, companies are isolated from each other. A customer can view and approve, but not edit.

Trust and security centre

What it costs

The first 30 days for a new company are free, with full functionality. Prices in roubles.

Master

1 user

499 ₽ per month

3 999 ₽ per 13 months

Documents without the free-mode mark, a server-side copy and restore on a new phone, document numbers from the server, act verification by QR code.

Buy

For companies

Employees and roles, sync, customer portal and approval, customer requests, directory and price-list upload, statistics and export.

PlanEmployeesPer year
Workshopup to 59 900 ₽
Brigadeup to 1018 900 ₽
Siteup to 2536 900 ₽
Serviceup to 5061 900 ₽
Enterpriseup to 10099 900 ₽
More than 100 employeesby agreement
What the plan includes

Payment in your cabinet: by company invoice from a bank account or by bank card. What plans include, how to pay and what happens after the trial →

See it on your own documents

Sign up by email, 30 days free, no card needed. Any questions — write to us; we answer on business days.