All sections

Getting started

  1. How DefAct is put together
  2. Quick start for a service company
  3. Installing the app and signing in

Technician

  1. The app — main screen and tabs
  2. Jobs from the manager
  3. How to fill in a document
  4. Defect report
  5. Estimate and prices
  6. Equipment inspection act
  7. Work order and completion act
  8. Photos and signatures
  9. PDF and sending to the customer
  10. Document history
  11. Sync and working offline
  12. Directories — customers, equipment, work and parts
  13. Settings, tutorial and support

Manager and dispatcher

  1. The service company cabinet
  2. Requests from customers
  3. Dispatch — jobs for mechanics
  4. Internal review and work control
  5. Customers and customer access
  6. Team, roles and devices
  7. Company and details
  8. Subscription and payment
  9. Directories in Excel — company data
  10. 1C integration
  11. Profile, password and deleting an account

Customer

  1. The customer portal — signing in and getting started
  2. Approving the contractor's documents
  3. Repair requests to contractors
  4. Equipment analytics
  5. Employees, contractors and the customer's details

Solo technician

  1. Solo technician — working alone

Questions and problems

  1. Common questions

Directories — customers, equipment, work and parts

Directories are filled once; after that the customer, the equipment, the work and the parts are picked from a list. They are shared across the company and reach every device.

Which directories there are

The Directories tab:

  • Customers — clients, their responsible people and branches;
  • Equipment — units of the customers' equipment: make, model, numbers, hours;
  • Work types — names of work and prices;
  • Parts and materials — with article numbers and prices.
Directories in the app
Directories in the app

Each directory has search, sorting by alphabet or date, and import and export buttons. Records can also be added straight from a document — with the Create in directory button. Work and parts from an estimate land in the directory by themselves, with the latest price, when the PDF is built.

Directories are shared across the company: what one mechanic adds appears for everyone after sync.

Customer and tax number check

The customer card holds the tax number and a Check against the register button. DefAct finds the company in the state register and shows its state: active, being liquidated, ceased. Fill in the name and address fills the card from the register.

Customer card: tax number with the register check, own company, branches
Customer card: tax number with the register check, own company, branches

If the company is not active according to the register, the app warns you: confirm the details with the customer before making documents. The check works with a connection and after signing in to the company account.

Also on the customer card:

  • responsible people — name, position, phone (can be taken from phone contacts) and email. By email the responsible person gets an invitation to the customer portal and will approve your documents;
  • branches — with their own addresses, responsible people and equipment, while the tax number stays the head company's;
  • own company — tick it if this is your own organisation: work for it counts as internal.

Excel

Settings → Import / Export:

  • Download templates — tables with headers and examples;
  • Import data — choose an .xlsx or .csv file, review the preview and decide what to do with duplicates: skip, update existing or create new; then Confirm import;
  • Export data — customers, equipment, typical defects, the document list, a defect report — as an .xlsx file;
  • Import log — what was uploaded and error reports.
Excel import and export
Excel import and export

For the whole company the same is more convenient in the website cabinet — Directories in Excel.