DefAct
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All sections

Getting started

  1. How DefAct is put together
  2. Quick start for a service company
  3. Installing the app and signing in

Technician

  1. The app — main screen and tabs
  2. Jobs from the manager
  3. How to fill in a document
  4. Defect report
  5. Estimate and prices
  6. Equipment inspection act
  7. Work order and completion act
  8. Photos and signatures
  9. PDF and sending to the customer
  10. Document history
  11. Sync and working offline
  12. Directories — customers, equipment, work and parts
  13. Settings, tutorial and support

Manager and dispatcher

  1. The service company cabinet
  2. Requests from customers
  3. Dispatch — jobs for mechanics
  4. Internal review and work control
  5. Customers and customer access
  6. Team, roles and devices
  7. Company and details
  8. Subscription and payment
  9. Directories in Excel — company data
  10. 1C integration
  11. Profile, password and deleting an account

Customer

  1. The customer portal — signing in and getting started
  2. Approving the contractor's documents
  3. Repair requests to contractors
  4. Equipment analytics
  5. Employees, contractors and the customer's details

Solo technician

  1. Solo technician — working alone

Questions and problems

  1. Common questions

Installing the app and signing in

DefAct installs on an Android phone and a Windows computer. Sign in with the same email and password as in the website cabinet.

Where to download

  • Android — RuStore. Find DefAct in RuStore or open the app page. Updates arrive from the store by themselves. For a phone this is the easiest way.
  • Android — APK file and Windows — installer from the defact.pro/download page. The file checksum and previous versions are there too.
  • iPhone and iPad — for now only by separate instructions: the app is not in the App Store yet.

If the system warns you

Files from the site are not yet signed with a certificate, so the first install raises a warning. That is not a sign of a problem with the file — it treats every non-store app this way.

  • Android: allow installation from this source (browser or file manager) when the phone asks.
  • Windows: in the SmartScreen window press More info → Run anyway.

From RuStore the app installs without warnings.

Signing in

On first launch the app asks you to sign in:

Signing in to the app
Signing in to the app
  • email and password on the Sign in tab — the same as for the website cabinet;
  • or the Yandex / VK buttons — without a separate password. The buttons become active once you tick agreement with the documents under the email field.

No account — the Sign up tab: a temporary password arrives by email and must be changed right after signing in.

If you were invited to a company, accept the invitation from the link in the email — the company appears in the app after signing in. The app also works without a company, but only on this device: documents do not go to the server, and the PDF carries a free-mode mark.

How many devices

An employee has one phone or tablet and one computer working at the same time. Signing in on a new phone disconnects that employee's previous phone, and on a computer the previous computer. The company device list is in the cabinet, section Devices.

Updates

From RuStore updates arrive by themselves. If you installed a file, download the new version from defact.pro/download and install it over the old one: documents and settings are kept. What changed in each version is on the News page.