All sections

Getting started

  1. How DefAct is put together
  2. Quick start for a service company
  3. Installing the app and signing in

Technician

  1. The app — main screen and tabs
  2. Jobs from the manager
  3. How to fill in a document
  4. Defect report
  5. Estimate and prices
  6. Equipment inspection act
  7. Work order and completion act
  8. Photos and signatures
  9. PDF and sending to the customer
  10. Document history
  11. Sync and working offline
  12. Directories — customers, equipment, work and parts
  13. Settings, tutorial and support

Manager and dispatcher

  1. The service company cabinet
  2. Requests from customers
  3. Dispatch — jobs for mechanics
  4. Internal review and work control
  5. Customers and customer access
  6. Team, roles and devices
  7. Company and details
  8. Subscription and payment
  9. Directories in Excel — company data
  10. 1C integration
  11. Profile, password and deleting an account

Customer

  1. The customer portal — signing in and getting started
  2. Approving the contractor's documents
  3. Repair requests to contractors
  4. Equipment analytics
  5. Employees, contractors and the customer's details

Solo technician

  1. Solo technician — working alone

Questions and problems

  1. Common questions

Team, roles and devices

Invite mechanics and dispatchers, assign roles, reset a forgotten password and see which devices employees work from.

The employee list

The Team section holds every employee of the company: name, position, email, status, role and how many devices the person has. Search finds by email, name, position, phone, role or device name.

Team: employees, roles and invitation forms
Team: employees, roles and invitation forms

Inviting an employee

The Invite employee button or the form at the bottom of the section:

  1. Email — we send the invitation ourselves. Without an email a link appears — copy it and send it to the employee in a messenger.
  2. Role — Technician for mechanics; Controller or Admin for those who check documents and assign jobs.
  3. Invite.

The link is single-use; joining through it needs no confirmation. If the employee found the company by tax number and sent a request to join, it appears on the Overview — confirm or decline it in Team.

Creating a user without email

If an employee has no email, create the sign-in yourself: the Create user form — a login in the form of an email, a password of at least 8 characters and a role. Hand the login and password to the employee in person.

Roles

Role What it can do
Owner Everything an admin can, and appoints admins
Admin Runs controllers and technicians, edits all documents, approves, exports statistics
Controller Like an admin, but without managing the team
Technician Fills documents, sees only their own

The role is changed in the drop-down on the employee's row. An admin cannot change the role of another admin or of the owner. The last owner cannot be demoted — the company will not be left without a master.

Resetting a password and disabling

  • Reset password — the form at the bottom right: pick the employee and set a new password. The old one stops working at once.
  • Disable — on the employee's row. They can no longer sign in to the company, and their documents stay. A seat on the plan is freed.

Devices

An employee has one phone or tablet and one computer working at the same time. Signing in on a new phone disconnects that employee's previous phone, on a computer the previous computer.

The Devices section shows every phone and computer in the company. A device removed here is disconnected — handy if a phone is lost or replaced.